Iphone Restore From Mac

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If your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:

Dec 15, 2017 If you transferred your photos to your computer via a USB cable they are still on your computer, and can be restored to the phone in any of several ways. The easiest is iCloud Photos, especially if you have a Mac. Did you sync your photos to a 3rd party service to share them (e.g., Google Photos, Yahoo Photos, Shutterfly, etc). To restore iPhone from Recovery Mode, you just need to hit Exit Recovery Mode option and your device will reboot normally. For advanced purposes, you will then need to go deeper. The Fix All iOS Stuck feature allows you doing more, like fixing iPhone stuck on Apple logo or boot loop. Turn on your new iPhone. Plug your new iPhone into your Mac. Slide to set up on your iPhone. Follow the directions to choose your language and set up your Wi-Fi network. Select Restore from Mac or PC. Click your new iPhone under Locations in the Finder window. In Finder on your Mac, click the button next to Restore from this backup. This is a video on how to perform a factory reset on a Apple iPhone XS Max. Reset and Restore.Get a iPhone XS Max - models - A1921. If your Mac asks you to install a device update, click “Install.” Wait while your phone or tablet downloads and installs the update. When it’s done, Finder will ask if you’re sure you want to restore your iPhone or iPad; click “Restore.” If this pop-up doesn’t appear after the device update, go back and start the restore process.

  1. Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
  2. Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
  3. Make sure that your device is turned on.
  4. If you see a Trust this Computer alert, unlock your device and tap Trust.
  5. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
  6. Restart your computer.
  7. Restart your device:
  8. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.

For more help, follow the steps below for your Mac or Windows PC.


* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.

Manually Restore Iphone

If you use a Mac

  1. Connect your iOS or iPadOS device and make sure that it's unlocked and on the Home screen.
  2. On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
  3. From the list on the left, select USB.
  4. If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact Apple Support.
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If you use a Windows PC

The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.

If you downloaded iTunes from the Microsoft Store

New iphone restore from macIphone Restore From Mac

Follow these steps to reinstall the Apple Mobile Device USB driver:

  1. Disconnect your device from your computer.
  2. Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
  3. Click and hold (or right-click) the Start button, then choose Device Manager.
  4. Locate and expand the Portable Devices section.
  5. Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
  6. Select 'Search automatically for updated driver software.'
  7. After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
  8. Open iTunes.

If you downloaded iTunes from Apple

Follow these steps to reinstall the Apple Mobile Device USB driver:

  1. Disconnect your device from your computer.
  2. Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
  3. Press the Windows and R key on your keyboard to open the Run command.
  4. In the Run window, enter:
    %ProgramFiles%Common FilesAppleMobile Device SupportDrivers
  5. Click OK.
  6. Right-click on the usbaapl64.inf or usbaapl.inf file and choose Install.
    You might see other files that start with usbaapl64 or usbaapl. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file.
  7. Disconnect your device from your computer, then restart your computer.
  8. Reconnect your device and open iTunes.

If your device still isn't recognized

Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:

  1. Press the Windows and R key on your keyboard to open the Run command.
  2. In the Run window, enter devmgmt.msc, then click OK. Device Manager should open.
  3. Locate and expand the Universal Serial Bus controllers section.
  4. Look for the Apple Mobile Device USB driver.
Iphone restore from mac to computer

If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:

  • Connect your device to your computer with a different USB cable.
  • Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.

Restore Iphone From Itunes

If you see the Apple Mobile Device USB driver with an error symbol:

If you see , , or next to the Apple Mobile Device USB driver, follow these steps:

Iphone Restore From Mac

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  1. Restart the Apple Mobile Device Service.
  2. Check for and resolve issues with third-party security software, then restart your computer.
  3. Try to install the usbaapl64.inf or usbaapl.inf file again.

Iphone Restore From Mac To Icloud

Get your device ready

  1. Make sure that your Mac or PC is updated. If you're using iTunes, make sure that you have the latest version.
  2. If you want to save the information on your iPhone, iPad, or iPod, make a backup.
  3. Go to Settings > [your name] > Find My, tap Find My iPhone, then turn it off. Learn what to do for an unresponsive device or one that won't turn on. Get help if you forgot your passcode.

Restore your device to factory settings

  1. On a Mac with macOS Catalina or later, open Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Find out which macOS your Mac is using.
  2. Connect your device to your computer.
  3. If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. Get help if you forgot your passcode.
  4. Select your device when it appears on your computer. Learn what to do for an unresponsive device or one that won't turn on. Or get help if your device doesn't appear on your computer.
  5. Click Restore [device]. If you're signed into Find My, you need to sign out before you can click Restore.
  6. Click Restore again to confirm. Your computer erases your device and installs the latest iOS, iPadOS, or iPod software.
  7. After your device restores to factory settings, it restarts. Now you can set it up as new.

If you can't access a computer

If you can't access a computer and your device still works, you can erase and restore your device without a computer.

Get help

New Iphone Restore From Mac

  • Learn what to do if you see an error message.
  • Learn how to restore your device from a backup.

If you need more help, contact Apple Support.